In most cases, home visits by SCE are scheduled by the customer and SCE will confirm the appointment in writing. If there are any concerns, SCE and law enforcement officials suggest having the utility worker wait outside until their identity can be verified.

Other forms of fraud involve imposters calling utility customers insisting they make an immediate payment on past due bills or have their service disconnected. Scammers may also demand that payment be made through a prepaid cash card.

SCE customers have reported about 800 instances of phone scams this year. About 150 residential and commercial customers have been victimized by some form of bill scam with the incidents costing them an average of $800 to $1,000.

Utility customers should note that:

*Utility companies never ask for money in person.

*Never reveal your credit card, ATM or calling card numbers (or PIN numbers) to anyone.

*If someone calls and requests you leave your residence at a specific time for a utility-related cause, call the police. This could be a burglary attempt set up by the caller.

*Be suspicious of anyone who arrives at your house without an appointment asking to check an appliance, wiring or suggesting that there may be some other electrical problem inside or outside your residence.

*For more ways customers can stay safe, please see SCE.com/FAQ and read the safety tips section.